1. Conditions of booking
All bookings accepted by Ski-Dazzle Ltd (SD) are subject to these terms and conditions.
The agreement is between Ski-Dazzle Ltd and all those listed on the booking form and also includes any subsequent changes of names to the original booking form. The first name entered on the booking form will be deemed as the person in whose name the booking is made and they will be personally liable for all monies owed for the holiday. The client shall mean the person in whose name the booking is made and includes all other persons on whose behalf the booking is made.
2. Booking Confirmation
Your contract is with Ski-Dazzle and all bookings require a non-refundable deposit per person.
If payment is made within 8 weeks of the departure date it must be accompanied by the full holiday cost.
No contract shall exist between Ski-Dazzle and the customer until a confirmation of the booking in writing has been issued by Ski-Dazzle
In the case of bookings made within eight weeks of departure a contract shall also come into existence as soon as we confirm the booking orally.
An Option to hold any particular week for the client does not mean a contract has been entered into and may be cancelled by either party at any time.
Any quotations given are valid for five days. The per person price for subsequent quotations for the same enquiry may differ.
Once availability has been confirmed by Ski-Dazzle a booking will be held for five working days, pending receipt of the deposit and a completed booking form. Thereafter the booking will be deemed cancelled and Ski-Dazzle reserves the fight to re-book the week without notification.
3. Booking and Payment
At the time you make your booking you must pay a deposit of £200 per person and the rest of the holiday price must be paid 8 weeks before your holiday commences. If you do not pay the balance of the price of your holiday at this time we may cancel your booking and ask you to pay the cancellation charges as set out below.
If you book your holiday less than 8 weeks before it is due to start, the price of your holiday is payable in full at the time of booking.
For all self-catered chalet bookings we require a damage deposit of €1000.00 against breakages and damage to the property and its contents. This must be paid by bank transfer four weeks before arrival. This will be refunded back to you within 14 days at the end of your stay as long as you have left the chalet in the state required and caused no damage.
The person signing the booking form accepts responsibility for paying for all of the people on the booking. You must be at least 18 years old to make a booking.
Preferred payment types are as follows: Bank Transfer (any charge for which to be incurred by the customer), Credit Card (Visa or Mastercard can only be accepted). Credit card payments are taken in Euros. Any fluctuations in currency must be absorbed by the customer. Sterling cheque.
The prices quoted to you are in pounds sterling. Once your holiday has been confirmed we reserve the right to levy surcharges in the event of increases in transportation costs, increased charges due to government action, such as increases in VAT or other government imposed charges, and adverse changes in foreign exchange rates.
Ski-Dazzle reserves the right to increase or decrease the price of unsold holidays at any time.
SD will attempt to comply with any request for amendments to a booking made after the booking has been confirmed, but cannot undertake that it will do so. The client must pay all additional costs incurred by SD, or levied by our suppliers in relation to the attention required. Should these changes take place within 30 days of departure SD reserve the right to treat the original booking as a cancellation.
If you want to cancel your booking after we have entered into a contract, the person who signed the booking form must advise us in writing by post, fax or e-mail as soon as possible. Verbal cancellations will not be accepted. At all times your deposit will be retained by SD. Within 56 days of departure a £30 administration charge will be applied in addition to the following table of charges up the maximum shown as follows. Cancellation periods are calculated on the date of your cancellation being received by us.If a cancellation results in a single room, the single room supplement will be charged.
In the case of a whole chalet booking, and part of the group cancels, the whole chalet booking price still stands and must be paid for by the rest of the party. If the party does not want to pay the whole chalet price, the chalet booking will be deemed cancelled.
Ski-Dazzle reserves the right to re-sell the holiday without further notification.
Dishonoured cheques will be treated as a cancellation if within eight weeks of departure and any costs incurred by SD will be recovered from the client.
Written notice given within days of departure.
Cancellation charges shown as % of the total holiday cost:
56 days or more Deposit + Cost of Travel Tickets purchased on your behalf by SD (Eurotunnel, Eurostar, Rail Europe, etc)
42-56 days 60%
29-41 days 70%
22-28 days 90%
0-21 days 100%
In all cases of cancellation the deposit and insurance premiums will be forfeited.
We shall not cancel the holiday after the date when the final payment is due, unless it is necessary to do so for reasons out of our control. A full refund is payable, unless it is an event amounting to Force Majeure.
Force Majeure include war, political unrest, strikes, acts of God(such as volcanic activity), epidemics, riots, civil strife, industrial dispute, terrorist activities, natural and technical disasters, closure of ports and airports or unless the client defaults in the payments of the monies due).
7. Brochure and Website Information
Although we take every care to ensure that the particulars in our brochure and on our website are correct, we are not liable for any changes that may occur between the time of printing and the time our clients go on holiday.
8. Alteration by Ski-Dazzle
We reserve the right to make minor changes to your holiday before and after any booking has been confirmed. No compensation is payable.
Ski-Dazzle act on behalf of different agents for some travel arrangements. All bookings made with these companies are subject to the conditions of the supplier with which they are booked.
With the exception of death or personal injury of customers, SD’s liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by guests in taking the holiday such as travel to the airports, tuition and ski passes. SD does not accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure”. Any services booked by SD on the customer’s behalf does not consitute an approval and we take no responsibility or liability for the service. Any grievance with a third party service should be taken up with the provider and the customer directly.
As skiing, boarding and allied activities are known to be hazardous sports, SD cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including an employee of
Should a problem arise during your holiday please inform a member of SD staff as soon as possible, who will make every effort to amend the problem. No complaints can be accepted for snow conditions, weather, closure of ski lifts, adverse traffic conditions on transfer days or any Airport delays.
12. Damage by and behaviour of the client
All damage and breakages will be charged to the client and must be paid before vacating the accommodation. Damages of goods include the hot tub, outdoor furniture, indoor furniture and to the chalet itself. Settlement will be in cash.
The client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday or in any way harm the reputation of SD, the owners of its accommodation or its suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and SD shall have no further contractual obligation towards him. The client must also pay for their bar bill before vacating the chalet.
The accommodation provided is only for the use of clients shown on the booking form and subletting, sharing or assignment is prohibited. SD reserves the right to change your accommodation where chalet occupancy levels dictate.
14. Lost and Stolen Property
In the event that clients lose property while on holiday or leave items in the Chalet when returning home, no responsibility will be accepted by SD in the event that the property is not recovered or returned. SD cannot accept any responsibility for theft from the chalet at any time during your holiday. . Any client not properly securing the exits and windows in the chalet will be liable for any property taken as a result of that negligence.
Postage and packing will be charged for the return of left items. (£30 minimum)
It is a condition of booking that all clients have an insurance policy. Insurance premiums must be paid at the time of booking the holiday in order for cancellation cover to be effected. No liability will be accepted for any client travelling without adequate travel insurance.
16. Health and Safety
We would ask that you have consideration for the enjoyment of other clients. In particular, at all times you are responsible for conducting yourself so that the health and safety of third parties is not threatened. You agree to hold us harmless against all costs and expenses we incur as a result of your actions or omissions, which result in damage to person or property.
This contract is governed by the law of England and Wales and exclusive jurisdiction is conferred on the English and Welsh courts.
18. Late Arrivals
Ski-Dazzle can take no responsibility for clients arriving late or delays en route to the resort or in resort.
19. Passports, visas and health requirements
Clients are responsible for the provision of all necessary valid documents covering all members of the party.
All EU citizens require a valid visitor or full 10 year passport and the EHIC card.
20. Infectious diseases:
Clients suffering from a severe infectious disease e.g. severe respiratory infections, TB or pneumonia are not permitted to stay in the chalet.
Rubella: Clients can be accepted in the chalet 4 days after the appearance of the rash.
Measles: Clients can be accepted in the chalet 7 days after the appearance of the rash.
Mumps: Clients can be accepted in the chalet when all swelling has subsided. This is usually after 7 days however, it can take up to 14 days.
Chicken pox: Clients can be accepted in the chalet 7 days after the appearance of the last new spot.
Clients travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate, confirming they are fit to travel.
All transfers are provided on the basis of a shared service and you may be scheduled with other guests who are arriving at approximately the same time.
Whilst we do our utmost to avoid any long waits at the airport, we do reserve the right to schedule guests together where flights are landing within 75 minutes of each other. In the event of one or more flights being delayed, this may sometimes mean that the wait is longer than originally anticipated but we request your co-operation and sympathy for the person who has a delayed flight as if it was you in that situation, you would appreciate our driver and other guests waiting for you. We reserve the right to ask you to wait for up to 2 hours from your scheduled flight arrival time.
In the event of a flight delay, for more than one hour, and we are unable to wait, we will provide another transfer at the earliest possibility for which you will be charged. The cost may be more than the original cost of the transfer if we have to provide a taxi service. Your travel insurance should provide for these costs and we will provide the necessary documentation required by your insurance company on request.
We reserve the right to refuse transportation to any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or other passengers.
Smoking and consumption of alcohol is forbidden on board our vehicles.
22. Arrival/Departure Times
The chalets will be available to incoming guests after 4pm on arrival day, although we will endeavour to have the chalet ready earlier, only if previously requested for and agreed by Ski-Dazzle.
The chalet must be vacted on day of departure by 10am.
On arrival day, in our catered chalets, dinner will be served up until 8.30pm, after this time a snack will be provided.
Contractually, your holiday starts from 4pm on the arrival day and ends at 10am on the departure day. Ski-Dazzle is not obliged to provide any facilities or access to the chalets before 4pm on arrival day and after 10am on departure day.
SD have a strict no-smoking policy in all of their premises and vehicles. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
24.Hot Tub and Sauna
Clients should adhere to the rules and regulations regarding the hot tub and sauna.
Due to health and safety guidelines children under the age of 12 are not permitted in the hot tub or sauna and children between the ages of 12-17 must be accompanied by an adult.
SD reserve the right to carry out any maintenance, draining and refilling needed that might render the hot tub unusable to ensure all health and safety regulations are met.
In the event of failure of hot tubs, saunas, TV, wifi connections and audio systems, all efforts will be applied to ensure continuous provision of these services. No down-time of any of the above will constitute any refunds.
26.Booking through travel agents
Any misrepresentation of the holiday from a travel agent is the responsibility of the agent and not SD. The agent receives a commission from SD. In the first instance, all enquiries and requirements should be referred to the travel agent.
In our chalets, we have a set menu for the week with a vegetarian option always available when booked in advance at no extra.
Special diets can be catered for, such as vegan, dairy free, gluten free, wheat free, and low fat/cholesterol, but as they frequently involve ingredients that are not readily available in ski resorts, and often are more costly and involve extra preparation in addition to the normal set menus, there will be a charge of £30 per person per week.
We will do our best to accommodate nut allergies, but we cannot guarantee a nut free environment or equally avoidance of or zero contact with specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction.
All such dietary requests and/or food allergies must be confirmed to us in writing by email at least 14 days prior to departure.
Not all dietary requests can be met, so it is important you discuss any requests with us before you book. Please note that unfortunately, we are not able to provide kosher meals.
28.Meals and Drinks Catered Chalets
At not time is the client allowed to use the cooking facilities. No refunds in respect of meals not taken will be given. If a client would like to invite friends not staying in the chalet to visit, permission must be given by Ski-Dazzle and any meals, or drinks consumed by the invited persons whilst in the chalet must be paid for. On chalet staff night off guests are required to eat out and there is no provision of food or drink in the chalet.
SD will not be held responsible for any accidents occuring within the chalet. It is the responsibility of the parent/guardian to ensure their children are supervised at all times, including meal times.