1. Conditions of booking
The following Booking Conditions form the basis of your contract with Ski-Dazzle LTD, 16 Birchwood, Thorpe St Andrew, Norwich, NR7 0RL.
In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date). ‘We’, ‘us’ and ‘our’ means Ski-Dazzle.
When you make a booking, the contract is based on these terms and conditions and we will ask you to sign electronically that you have read, understood and agreed to these terms and conditions.
We sell accommodation only holidays.
2. Booking Confirmation
Your contract is with Ski-Dazzle and all bookings require a non-refundable deposit.
To make a booking, the first named person on the booking (‘the party leader’) must provide us with sufficient details to complete a booking form either by phone, electronically or online via our website. The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by a parent or guardian for all party members who are under 18 when the booking is made.
The person making the booking accepts responsibility for paying for all of the people on the booking form.
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice. A binding contract between us comes into existence when we dispatch our confirmation invoice to the party leader.
In the case of bookings made within eight weeks of departure the contract shall come into existence as soon as we confirm the booking orally.
An Option to hold any particular week does not mean a contract has been entered into and it may be cancelled by either party at any time.
Any quotations given are valid for three days. The price for subsequent quotations for the same enquiry may differ.
Once availability has been confirmed by Ski-Dazzle a booking will be held for three working days, pending receipt of the deposit and a completed booking form(online or electronically). Thereafter the booking will be deemed cancelled and we reserve the right to re-book the week without notification.
3. Booking and Payment
At the time you make your booking you must pay a deposit of 20% of the total cost of the accommodation and the rest of the holiday price must be paid 8 weeks before your holiday commences. If you do not pay the balance of the price of your holiday at this time we may cancel your booking and ask you to pay the cancellation charges as set out below.
If you book your holiday less than 8 weeks before it is due to start, the price of your holiday is payable in full at the time of booking.
For all self-catered chalet bookings we require a damage deposit of £1000/€1000.00 against breakages and damage to the property and its contents. This must be paid by bank transfer four weeks before arrival. This will be refunded back to you within 14 days at the end of your stay as long as you have left the chalet in the state required and caused no damage.
Preferred payment types are as follows: Bank Transfer (any charges incurred to be paid by you), Credit Card (Visa or Mastercard can only be accepted). Credit card payments are taken in Euros or Sterling.
The prices quoted to you are in pounds sterling. If you wish to pay in Euros, we can convert the price on the day you confirm your booking. Once your holiday has been confirmed we reserve the right to levy surcharges in the event of increases due to government action, such as increases in VAT or other government imposed charges.
We reserve the right to increase or decrease the price of unsold holidays at any time.
We will attempt to comply with any request for amendments to a booking made after the booking has been confirmed, but cannot undertake that it will do so. You must pay all additional costs incurred by us, or levied by our suppliers in relation to these requests. Should these changes take place within 30 days of departure we reserve the right to treat the original booking as a cancellation.
6. Cancellations (non covid related)
If you want to cancel your booking after we have entered into a contract, the person who made the booking must advise us in writing by e-mail as soon as possible. Verbal cancellations will not be accepted. At all times your deposit will be retained by us.
For catered chalets, if a cancellation results in a single room, the single room supplement will be charged.
In the case of a whole chalet booking (catered or self catered), and part of the group cancels, the whole chalet booking price still stands and must be paid for by the rest of the party. If the party does not want to pay the whole chalet price, the chalet booking will be deemed cancelled and cancellation charges will apply.
Ski-Dazzle reserves the right to re-sell the holiday without further notification.
Dishonoured cheques will be treated as a cancellation if within eight weeks of departure and any costs incurred by us will be recovered from you.
The following cancellation charges are payable:
|Number of days written notice given before day of arrival||% of total holiday|
|56 days or more||Deposit only (20%)|
And in addition, you will have to reimburse any other additional costs incurred by us, on your behalf, such as transfers from the airport.
We shall not cancel the holiday after the date when the final payment is due, unless it is necessary to do so for reasons out of our control. A full refund is payable, unless it is an event amounting to Force Majeure.
Force Majeure include war, political unrest, strikes, acts of God (such as volcanic activity), epidemics, riots, civil strife, industrial dispute, terrorist activities, natural and technical disasters, closure of ports and airports.
7. Cancellations (covid related)
Should your accommodation be cancelled for any of the following reasons and the cancellation takes place within 8 weeks of the day of arrival, we will refund you the full amount already paid less £400 and if you inform of us the cancellation more than 8 weeks before your day of arrival, we will refund you the full amount already paid less £200
- If the FCO (Foreign & Commonwealth Office or country specific equivalent) advise against travel (including non-essential travel) to France;
- If you are required to quarantine upon arrival in France due to the laws and regulations of the French Government;
- If you are required to quarantine upon return to the country you are travelling from;
- If the chalet you have booked with us has been forced to close due to the laws and regulations of the French Government in that country, as well as any other local or public authority;
- If France has closed its borders or is otherwise denying entry to visitors.
If you prefer not to cancel, you can transfer your holiday to a later date in 2020 or winter 2021, (equivalent week i.e. peak/off peak for the following season). We would keep the money you have already paid on deposit and provide you a voucher;
Normal cancellation fees will apply for any other reason.
This Covid policy does not cover for personal illness or voluntary or compulsory confinement when travel is still permitted by governments.
It is highly recommended to take out additional Coranvirus travel insurance.
8. Brochure and Website Information
Although we take every care to ensure that the particulars in our brochure and on our website and other websites are correct, we are not liable for any changes that may occur between the time of printing and the time you go on holiday.
9. Alteration by Ski-Dazzle
We reserve the right to make minor changes to your holiday before and after any booking has been confirmed. No compensation is payable.
We act on behalf of different agents for some travel arrangements. All bookings made with these companies are subject to the conditions of the supplier with which they are booked.
Our liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by guests in taking the holiday such as travel to the airports, tuition and ski passes. We do not accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure”. Any services booked by us on the your behalf does not constitute an approval and we take no responsibility or liability for the service. Any grievance with a third party service should be taken up with the provider by the customer directly.
As skiing, boarding and allied activities are known to be hazardous sports, we cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including an employee of Ski Dazzle.
Should a problem arise during your holiday please inform a member of our staff as soon as possible, who will make every effort to amend the problem. No complaints can be accepted for snow conditions, weather, closure of ski lifts, adverse traffic conditions on transfer days or any airport delays.
13. Damage by and behaviour of the client
All damage and breakages will be charged to the party leader and must be paid before vacating the accommodation. Damages of goods include the hot tub, outdoor furniture, indoor furniture and to the chalet itself. Settlement will be in cash or taken from the damage deposit (for self catered properties)
You undertake to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday or in any way harm our reputation, the owners of our accommodation or our suppliers. The holiday of any person in breach of this clause shall be terminated forthwith and we shall have no further contractual obligation towards them.
The accommodation provided is only for the use of those listed on the booking form and subletting, sharing or assignment is prohibited. We reserve the right to change your accommodation where chalet occupancy levels dictate.
15. Lost and Stolen Property
In the event that you lose property while on holiday or leave items in the Chalet when returning home, no responsibility will be accepted by us in the event that the property is not recovered or returned. We cannot accept any responsibility for theft from the chalet at any time during your holiday. Anyone not properly securing the exits and windows in the chalet will be liable for any property taken as a result of that negligence.
Postage and packing will be charged for the return of left items. (£30 minimum)
It is a condition of booking that you have an insurance policy. Insurance premiums must be paid at the time of booking the holiday in order for cancellation cover to be effected. No liability will be accepted for anyone travelling without adequate travel insurance.
17. Health and Safety
We would ask that you have consideration for the enjoyment of other clients. In particular, at all times you are responsible for conducting yourself so that the health and safety of third parties is not threatened. You agree to hold us harmless against all costs and expenses we incur as a result of your actions or omissions, which result in damage to person or property.
This contract is governed by the law of England and Wales and exclusive jurisdiction is conferred on the English and Welsh courts.
19. Late Arrivals
We do not take any responsibility for anyone arriving late or delays en route to the resort or in resort.
20. Passports, visas and health requirements
You are responsible for the provision of all necessary valid documents covering all members of the party.
21. Infectious diseases:
Anyone in the party suffering from a severe infectious disease e.g. severe respiratory infections, TB, covid 19 or pneumonia are not permitted to stay in the chalet.
Rubella: can be accepted in the chalet 4 days after the appearance of the rash.
Measles: can be accepted in the chalet 7 days after the appearance of the rash.
Mumps: can be accepted in the chalet when all swelling has subsided. This is usually after 7 days however, it can take up to 14 days.
Chicken pox: can be accepted in the chalet 7 days after the appearance of the last new spot.
Anyone in the party travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate, confirming they are fit to travel.
Should an infectious disease or other illness lead to a cancellation, the normal cancellation policy applies (see section 6a)
22. Arrival/Departure Times
The chalets will be available to incoming guests after 4pm on arrival day, although we will endeavour to have the chalet ready earlier, only if previously requested for and agreed by Ski-Dazzle.
The chalet must be vacated on the day of departure by 10am.
On arrival day, in our catered chalets, dinner will be served up until 8.30pm, after this time a snack will be provided.
Contractually, your holiday starts from 4pm on the arrival day and ends at 10am on the departure day. Ski-Dazzle is not obliged to provide any facilities or access to the chalets before 4pm on arrival day and after 10am on departure day.
We have a strict no-smoking policy in all of our premises and vehicles. Specific smoking areas outside of the premises will be advised to you.
24.Hot Tub and Sauna
You should adhere to the rules and regulations regarding the hot tub and sauna.
Due to health and safety guidelines children under the age of 12 are not permitted in the hot tub or sauna and children between the ages of 12-17 must be accompanied by an adult.
We reserve the right to carry out any maintenance, draining and refilling needed that might render the hot tub unusable to ensure all health and safety regulations are met.
In the event of failure of hot tubs, saunas, TV, wifi connections and audio systems, all efforts will be applied to ensure continuous provision of these services. No down-time of any of the above will constitute a reason for a refund.
26.Booking through travel agents
Any misrepresentation of the holiday from a travel agent is the responsibility of the agent and not us. The agent receives a commission from us. In the first instance, all enquiries and requirements should be referred to the travel agent.
In our catered chalets, we have a set menu for the week with a vegetarian option always available when booked in advance at no extra cost.
Special diets can be catered for, such as vegan, dairy free, gluten free, wheat free, and low fat/cholesterol, but as they frequently involve ingredients that are not readily available in ski resorts, and often are more costly and involve extra preparation in addition to the normal set menus, there will be a charge of £30 per person per week.
We will do our best to accommodate nut allergies, but we cannot guarantee a nut free environment or equally avoidance of or zero contact with specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction.
All such dietary requests and/or food allergies must be confirmed to us in writing by email at least 14 days prior to departure.
Not all dietary requests can be met, so it is important you discuss any requests with us before you book. Please note that unfortunately, we are not able to provide kosher meals.
28.Meals and Drinks Catered Chalets
At no time are you allowed to use the cooking facilities. No refunds in respect of meals not taken will be given. If you would like to invite friends not staying in the chalet to visit, permission must be given by us and any meals, or drinks consumed by the invited persons whilst in the chalet must be paid for. On chalet staff night off, guests are required to eat out and there is no provision of food or drink in the chalet.
We will not be held responsible for any accidents occuring within the chalet. It is the responsibility of the parent/guardian to ensure their children are supervised at all times, including meal times.
30. Self Catered Chalets
The number of people occupying the chalet shall not exceed 14 for Chalet Jamais Bleu and Chalet Juliette.
You agree to pay for any breakages and damage to the chalet beyond fair wear and tear.
Four weeks before arrival, a damage of deposit of 1000 Euros or £1000 must be paid. This is an insurance to cover any damages or extra cleaning charges which may incur. This is payable by credit card or bank transfer. You will be sent an invoice by email.
The chalet is cleaned and disinfected thoroughly between each let. However, as only a limited period of time is available to clean the chalet, it is a condition of booking that you leave the chalet in a clean and tidy state. This means emptying the kitchen bins, taking all rubbish and recycling to the bin collection point in La Tania, washing up, drying up and emptying the dishwasher. The oven, hob and work surfaces should also be left clean.
You are also reaquired to strip the beds, and bag up the bed linen, towels, bath robes and drying up cloths.
A surcharge of 250 Euros/£250 will be levied if these conditions are not observed.
If you prefer not to clean the chalet before departure, you may opt to pay a cleaning fee of £250/250 Euros. In that case, all you need to do before departure is take all your rubbish to the bins and strip the beds and bag up the linen, towels bathrobes and drying up cloths.